Terms and Conditions
Between:
Akwa Ibom Transport Company Limited, (AKTC)
Plot 36-41 Itam Industrial Layout, Uyo
Akwa Ibom State Nigeria.
And:
Customer Association that features:
New Customers and Returning Customers
defined as the CUSTOMER
PREAMBLE:
1. By booking on aktc.com.ng the customer automatically accepts the terms and conditions of the contract. No signature between AKTC and the customer is required as either party may elect to terminate the contract at any time without notice and/or compensation.
2. After confirming the reservation, the customer will automatically receive the order form with the booking information. The order form will include the last name, first name, travel date and time, routes, email, customer identification number and fare.
3. Where the customer is okay with (2) above, he/she may proceed to make payment.
TERMS AND CONDITIONS
The following terms and conditions apply to all bookings made through aktc.com.ng website. We recommend that you read these conditions carefully before making any reservation.
1. DEFINITIONS
The following definitions apply and are used in our terms and conditions; "Company", "We" "Us", "Our" means AKTC/NSIK MOTORS LTD a company incorporated under the laws of the Federal Republic of Nigeria with RC Number RC125639. CUSTOMER: The customer refers to the person(s) who pays the reservation via our website or application.
PASSENGER:
Passenger means all persons travelling with us and whose names appear in the manifest. BOOKING: Booking means the actual reservation made via our website.
TRANSPORT SERVICE:
Means any service provided in connection with the carriage of passengers provided by us. BOOKING VOUCHER: This is the confirmation you will receive by e-mail after each successful payment. CONDITIONS: The general terms and conditions stated on our Website, i.e aktc.com.ng
2. ONLINE BOOKING
The person completing the booking process must be at least 18 years old. He/she is also responsible for entering the correct data and making full payment. The online booking process must be strictly followed. All vouchers received after payment for our services must be presented to our booker at the designated counter with a valid means of identification. If the passenger is unable to present the voucher and or a valid means of identification at the booking point, he/she will be denied the service. This voucher will be valid for a period of 2weeks (14 days) from travel date after which we no longer have contractual liability to the customer.
3. PAYMENT FOR THE TRANSPORT SERVICE
For payment of booking, customers will be redirected to Paystack Payment Gateway.
4. TICKET VALIDITY PERIOD / TICKET RESCHEDULE
Passengers with unused tickets are advised to utilize as soon as possible as ticket validity is restricted to 2weeks (14 days) from travel date, after which the ticket becomes invalid. To utilize such tickets within the validity period, affected customers must have their tickets rescheduled/rerouted via the following channel: Customer Care by sending email to contact@aktc.com.ng with new itinerary before proposed travel date.
5. CHECK-IN
Below are the check-in times for our routes;
Check-in for Lagos, Kaduna, Jos, Ibadan, Abuja routes closes 6:30am.
Check-in for Benin, Warri, Bayelsa closes by 12:00noon. Check-in for Enugu, Owerri, closes by 4:00pm.
Check-in for Port Harcourt, Calabar closes by 6:00pm.
We require that passengers honour our check-in policy, as check-in time will not be extended.
6. MODIFICATIONS AND CORRECTIONS
The Booking Voucher contains the passenger's desired destination, amount, and the number of seats reserved. If the booking voucher contains incorrect travelling details (i.e., travel dates and destination only) after payment the changes can only be made by e-mailing booking@aktc.com.ng or call 08127737631. The modifications must be requested not less than 48 hours prior to the travel date. If the modification is accompanied by additional costs, these costs are entirely the responsibility of the customer. A first change on same route is free while second change on same route and any additional modification attracts an administrative fee of N300 Naira and in addition to any extra charges for the routes where necessary. Note: We shall not make any refund where the rescheduled route is lesser in amount of the initial fare paid.
7. OTHER CONDITIONS BINDING
By using our service, you accept other conditions in the ticket that will be issued to you at our physical booking point.
8. CHANGE IN PRICE
We reserve the right to review and modify our prices as prevalent economic situation warrants, without prior notice to customers.
9. ENQUIRIES
For queries and enquiries on issues not addressed above, kindly reach out to our Customer Care on 08127737631 or send an email to contact@aktc.com.ng
10. NON-TRANSFERABILITY AKTC
bus tickets are not transferable and cannot be resold to anyone else.
